• No Physical Returns: Due to food safety and health regulations, we cannot accept physical returns of any sea moss gel jars.
• Free Replacements : We will happily ship a fresh replacement jar if your order arrives damaged, leaking, broken, or spoiled after we file a claim with the shipping carrier. 
• 48-Hour Reporting Window: You must report any transit issues or spoilage within 48 hours of the tracked delivery time.
• Photo Proof Required: To secure your replacement, email a clear photo of the damaged jar and your order number to [simsimaseamoss@gmail.com].
• Shipping & Transit Delays: If postal delays cause your gel to arrive physically damaged or extremely delayed, please reach out to us so we can accommodate you further.  
• Incorrect Orders: If we ship the wrong gel flavor or size, please email us directly so we can accommodate you further.
• Exclusions: We do not offer replacements for buyer's remorse, flavor preferences, or wrong addresses entered at checkout. You are 100% responsible for providing the CORRECT address upon checkout or informing us within 24hours. 

• Porch Spoiled Policy: We are not responsible for spoiled gel if the package is left sitting in a hot mailbox or on a porch for hours after delivery.

Thank you all for your tremendous support and trusting simsima.seamoss to help throughout your wellness journey. 

Any questions or concerns email us : simsimaseamoss@gmail.com